TMX and Bison Products

Terms and Conditions - 2009


  • Prices are subject to change without notice
  • F.O.B. Natick Massachusetts warehouse
  • Payment: net 30
  • NFS $35.00

Return Policy


  1. All returns are subject to the discretion of the Toolmex Corporation
  2. All returns require prior approval, and an assigned Return Merchandise Authorization number to the requested return
  3. When calling to request an RMA, please have the following information available:
    • (a) Your purchase order number
    • (b) Our order number or invoice number
    • (c) Our part number
    • (d) Reason for return
  4. Merchandise must be in original packaging and in resalable condition
  5. All returns are subject to inspection prior to credit issued to the customer
  6. The following return charges may apply:
    • (a) Toolmex error - No restocking charge and no freight charge
    • (b) Customer error - returned in original carton - in resalable condition
      • • New order of equal or greater value placed at time of return - no restocking charge
      • • No Replacement order - 10% restocking charge
    • (c) Customer error - not in original carton - 25% repackaging charge
    • (d) Customer error - merchandise not in resalable condition - no credit due
    • (e) Large authorized returns not packaged well - 25% repackaging charge
    customer error - the customer is responsible for all freight charges - original order and returns
  7. Defective returns are subject to evaluation prior to credit being issued. Immediate replacement orders will be billed. Credit will be issued after the returned product has been evaluated
  8. No credit will be issued on authorized returns due to the following conditions:
    • (a) Item has been used - not in resalable condition
    • (b) Item has been modified by customer
    • (c) Item has been damaged
    • (d) Item returned does not match item authorized to return
    The material will be returned to the customer at their expense or disposed of at our end
  9. Cancellation of order: such requests may be subjected to a maximum 50% cancellation charge, depending on our availability to cancel with our suppliers
  10. Unauthorized returns with no paperwork will not be processed, and no credit due to customer.
    Such returns are subject to be returned to customer with all freight charges the responsibility of the customer
  11. Claims: All Claims must be made within seven days from receipt of merchandise
  12. Short Shipments: Toolmex must be notified within 30 days of all short shipments
  13. Damaged or lost shipments:
    • (a) UPS - Notify your local UPS office and Toolmex Corporation immediately. Keep damaged tools and packaging until you are advised to dispose of them
    • (b) TRUCK - Toolmex Corporation is not liable for merchandise damaged or lost by trucking companies
    Please have the driver note the damage or shortage on the freight bill. The customer should file a claim with the trucking company, and reorder the product with Toolmex immediately
  14. Warranty: Our products have a one year Limited Warranty. Warranty coverage begins on the day the product is purchased by the customer. After one year from the date of purchase the product is non-returnable